Privacy Policy

Welcome to Closeit.in ("the Website", "the Platform", "we", "us", or "our"). We are committed to protecting the privacy and personal data of our community members, including buyers, sellers, visitors, and general users. This Privacy Policy details the exact protocols, processes, and legal frameworks under which we collect, record, store, transmit, use, analyze, and protect your information when you access our services, utilize our mobile interfaces, or trade pre-loved fashion garments via our peer-to-peer marketplace network.

By registering an account, listing pre-owned clothing, making purchases, or navigating the pages of Closeit.in, you explicitly consent to the data collection and processing methods described in this Policy. We operate under the Digital Personal Data Protection (DPDP) Act of India, and where applicable, align our global standards with the General Data Protection Regulation (GDPR) for users visiting from other legal jurisdictions. If you do not agree with any clause within this Privacy Policy, you must immediately cease accessing the Website and disable your profile.

1. Definitions and Interpretations

In this Privacy Policy, the following terms shall have the meanings specified below:

• Personal Data: Any information relating to an identified or identifiable natural person who can be directly or indirectly identified by reference to identifiers such as a name, email address, physical location data, UPI ID, or credit history.
• Buyer: Any registered user who utilizes the platform interfaces to browse, inquire about, save, or purchase thrift fashion products.
• Seller: Any registered user who sets up an Instagram-style shop profile on Closeit.in to list, describe, price, and sell pre-loved garments, shoes, or accessories.
• Processing: Any operation performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, dissemination, alignment, restriction, erasure, or destruction.
• Escrow Logs: Transaction data records kept during the execution of secure buyer-to-seller payment cycles, which are preserved to mediate potential delivery disputes.

2. Information We Collect

We collect personal information from you in three main ways: directly from your input, automatically through your interaction with the Platform, and from third-party services you choose to connect. The types of data collected are restricted to what is necessary for facilitating transactions and maintaining community safety.

A. Information Provided Directly by the User

When you register an account, build an Instagram-style seller profile, or communicate with other members, you provide us with:

• Account Registration Data: Your full name, email address, mobile phone number, and account password.
• Seller Profile Data: A unique store username (e.g., @user_closet), profile image, personal or store bio, city location, links to social profiles, and styling preferences.
• Transaction and Financial Data: Bank account numbers, IFSC codes, UPI IDs, billing addresses, and shipping destination addresses. This information is processed securely through PCI-DSS compliant payment gateways and is used to execute escrows and payouts.
• Garment Listings Data: Product photos, sizing charts, brand names, thrift pricing details, description texts, condition ratings, and location metadata.
• Communication Data: Chat logs, message histories, comment texts, customer support tickets, and dispute mediation files exchanged through the in-app chat framework.

B. Information Collected Automatically

When you browse Closeit.in, our servers automatically record web request data to optimize system performance and prevent spam. This includes:

• Device and Usage Information: Your IP address, browser type, operating system version, screen resolution, referring URLs, pages viewed, time spent on specific sections, and exit links.
• Geolocation Data: Approximate location derived from your IP address or precise location coordinates if you grant the browser permission, allowing us to display nearby thrift listings.
• Cookies and Tracking Technologies: Small text files stored on your device that help us remember your login session, saved items list, theme preference (light vs. dark mode), and traffic analytics.

3. How We Use Your Information

Closeit.in processes your personal data to ensure transaction fulfillment, secure the community, and deliver a smooth user experience. Specifically, we use your data to:

• Set up, manage, and verify your seller profile, shop listings, and follower connections.
• Process checkout payments, verify banking details for seller payouts, and manage transaction escrow accounts.
• Coordinate logistics and shipping pickups with third-party courier partners, passing on necessary delivery names, phone numbers, and addresses.
• Provide direct communication features, allowing buyers and sellers to negotiate pricing and discuss size measurements in real-time.
• Perform fraud detection, address spam accounts, audit counterfeit reports, and maintain general trust and safety across the marketplace.
• Analyze user preferences and platform metrics to optimize search parameters, loading speed, and interface features.
• Send transactional updates (order booking, shipping status, checkout receipts) and promotional materials (newsletter drops, platform updates) if you have subscribed.

4. Cookies and Web Beacons

We use cookies, web beacons, and local storage tokens to enhance website navigation, track visitor trends, and store user-specific configuration details. Cookies help us know who you are when you switch tabs, keeping your shopping cart and saved products intact. We utilize both session cookies (which expire when you close your web browser) and persistent cookies (which remain on your device until deleted or expired).

You can manage your cookie preferences through your individual browser settings, where you can choose to block all cookies or receive notifications when a cookie is placed. However, please note that disabling cookies may make critical features of Closeit.in, such as persistent logins or checkout routing, temporarily unavailable or non-functional. We also integrate Google Analytics cookies to monitor traffic flows and understand which thrift categories are in high demand.

5. Sharing of Data with Third Parties

Closeit.in does not sell, rent, or trade your personal data to third-party marketing companies for promotional purposes. We only share personal data with trusted business partners and service providers under strict data-processing agreements. Data is shared with:

• Logistics and Courier Partners: Standard delivery agencies operating in India (such as Delhivery, Shiprocket, Blue Dart) receive the buyer's shipping address, contact name, and phone number to execute parcel transits.
• Payment Processors: Gateways (such as Razorpay or Cashfree) process UPI, credit card, and banking transactions directly. We do not store raw credit card numbers or banking passwords on our servers.
• Database and Hosting Services: Cloud hosting partners secure our servers, database logs, and user profile media files using enterprise-grade encryption.
• Legal and Regulatory Authorities: We may disclose user data if required by law, court order, or police request to comply with legal investigations, investigate platform terms violations, or protect the safety and property of our users.

6. Security Safeguards and Escrow Protocols

The security of your personal information is a top priority at Closeit.in. We implement industry-standard administrative, physical, and digital security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. All connection traffic between your browser and the website servers is encrypted using Secure Socket Layer (SSL) and Transport Layer Security (TLS) technology.

Our escrow protocol plays a crucial role in transaction safety. When a buyer makes a payment, the funds are held securely in a dedicated bank node. The transaction history, shipping tags, and tracking coordinates are monitored. This ensures that the seller's payment details and the buyer's shipping address are protected against phishing schemes and payment scams. While we strive to protect your data using robust industry systems, no method of transmission over the internet or database storage is 100% secure. Therefore, we cannot guarantee absolute security, and users are urged to set strong passwords and avoid sharing account login credentials with third parties.

7. Indian DPDP Act and GDPR Style Compliance

Closeit.in recognizes your rights regarding your personal data. Whether you reside in India under the Digital Personal Data Protection Act or access us globally under the GDPR, we provide tools to manage your data. Your rights include:

A. Right to Access and Correction

You have the right to request a copy of all personal data Closeit.in holds about you. You can review and update your name, email, phone number, location, and seller bio directly from your account settings panel at any time.

B. Right to Erasure (Right to Be Forgotten)

You can request the complete erasure of your personal data from our active databases. Upon receiving a deletion request, we will deactivate your profile and remove all listings. Please note that certain historical transaction invoice logs and escrow data may be retained for a limited period to comply with Indian tax laws, financial auditing regulations, and active dispute resolutions.

C. Right to Object and Limit Processing

You have the right to object to our processing of your data, withdraw consent for marketing newsletters, or restrict processing to transactional logistics only. Every promotional email contains a clear "Unsubscribe" link at the bottom.

D. Right to Data Portability

You can request to download a structured, commonly used, and machine-readable copy of your profile statistics and active listing history to transfer it to other services.

8. Marketplace Rules & Code of Conduct

To preserve the privacy of all community members, users must adhere to our Marketplace Code of Conduct:

• No Personal Details Sharing: Buyers and sellers are strictly prohibited from sharing personal home addresses, phone numbers, or private email accounts in public listing descriptions or open comment sections. All transaction routing and chats must take place inside the Closeit.in interface.
• No Direct Invoicing: Conducting transactions outside the platform's escrow checkout system bypasses transaction logs, making it impossible for support to verify fraud or process refunds.
• Respectful Communication: All in-app chat systems are monitored for keywords relating to harassment, hate speech, and spam. Violating communication rules will lead to account suspension.

9. Children's Privacy Guidelines

Closeit.in is a general-audience marketplace and does not target or knowingly collect personal data from children under the age of 18. Minors between the ages of 13 and 18 may only use the Platform under the direct supervision of a parent or legal guardian who agrees to our Terms of Service and handles all financial transactions. If we discover that we have inadvertently collected personal data from a child under 18 without parental consent, we will delete the information from our records immediately.

10. Updates to this Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect changes in our business practices, data processing methods, or updates to Indian and international cyber laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect the data we collect. Continued use of the platform after any modification constitutes acceptance of the updated terms.

11. Contact Our Grievance Officer

If you have any questions, concerns, complaints, or grievance reports regarding this Privacy Policy, our data storage practices, or if you wish to exercise your data rights, you can contact our Grievance Officer directly:

Name: Ms. Rashmi Sharma
Designation: Data Protection & Grievance Officer, Closeit.in
Office Address: DLF Phase 3, Gurugram, Haryana, India, 122002
Email Address: privacy@closeit.in